Why is This Invoice Being Raised? (Backend Enrolment Charges Explained)

When you manually enroll a learner in a paid course, an invoice is automatically generated. This charge ensures that the learner gains access to the course, similar to when they purchase it themselves.

When is an Invoice Generated?

An invoice is raised in the following scenarios:

1. Manual Enrollment: If an admin manually adds a learner to a paid course from the dashboard by adding a transaction under Reports > Transactions.
2. Manual Enrollment through API / Zapier / Pabbly : If a learner is added to a paid course using any of the method, you will be charged for revenue share.

Who Pays for This Invoice?

Since the learner was added manually, the admin is responsible for paying the invoice. This charge will be reflected in your in your dashboard according to your billing cycle of that month, and payment must be completed within 14 days in order to avoid admin account restriction. 

How to View and Manage Invoices?

1. Log in to your Graphy Dashboard.
2. Go to Billing & Payments > Invoices.
3. Locate the invoice related to the backend enrolment.
4. Complete the payment to ensure the learner retains access.

How to View Details of the Learner Who Has Been Added?

If you need to check the details of a manually enrolled learner:

1. Log in to your Graphy Dashboard.
   
   
2. Navigate to Users > Learners.
   
   
3. Use the More 
   
   

4. Select the enrolment type and time period and click on apply filter

For any further clarification, feel free to contact our support team - care@graphy.com